GroomWorthThe short version
- We collect what you enter to run your grooming business in GroomWorth, plus your email and password to sign in.
- Your records are stored in Canada. Your business's records are visible only to your business.
- No ads, no tracking, no analytics in the app, and we never sell your data.
- You can delete your account and everything in it from inside the app, at any time.
1. Who we are
GroomWorth ("GroomWorth", "we", "us") makes the GroomWorth app for independent and mobile pet groomers. This policy explains how we handle personal information in the app and on groomworth.com.
Questions or requests about privacy go to support@groomworth.com. We are accountable for the personal information we hold, and that address reaches the person responsible for privacy at GroomWorth.
2. What we collect
About you, the account holder
- Account: your email address and a password. Passwords are stored only in hashed (scrambled) form by our sign-in provider. We never see them.
- Your business: what you enter in setup and Settings, such as your business name, your name if you add it, your logo, contact details, country, time zone, currency, target hourly rate, minimum price, and your answers if you use the rate helper.
About your clients and their pets, which you enter
- Client names, phone numbers, email addresses, home addresses and notes.
- Pet details such as name, species, breed, size and notes.
- Quotes, grooms, times, prices, extras and tips.
You decide what to record about your clients. We store and process it only to provide GroomWorth to you, on your behalf and under your instructions. As the business that collects it, you are responsible for having your clients' permission and for answering their questions about it. We're glad to help you do that.
What we don't collect
- No location, no contacts, no camera or microphone access.
- No advertising identifiers, no analytics and no tracking in the app.
- Your photo library is opened only when you choose a logo, and only the picture you choose is uploaded.
3. How we use it
- To run the app: saving your records, keeping them in step across your devices, working out quotes and showing your results.
- To send account emails: confirming your email address and password reset codes.
- To answer you when you contact support, and to keep GroomWorth secure.
We don't use your information for advertising, we don't sell it, and we don't share it with anyone for their own marketing. We don't send marketing emails.
4. Where it's stored, and who helps us
| Service | What it does for us | Where |
|---|---|---|
| Supabase | Database, sign-in and file storage for everything in the app | Canada (Central region, Montréal) |
| Resend | Delivers account emails (confirmation and password reset) | United States |
| Netlify | Hosts this website | United States |
| Apple and Google | Distribute the app through their stores | Under their own privacy policies |
These providers may handle information only to provide their service to us. The account emails we send, and your email address, are processed in the United States by our email provider, where they may be accessible to authorities under US law.
This website uses no cookies and no analytics. Like any website host, ours may keep short-lived server logs, such as IP addresses, for security.
5. How we protect it
- Information travels encrypted (HTTPS).
- Each business's records are walled off at the database level, so one business can never see another's.
- On your phone, your sign-in is kept in the phone's secure storage (Keychain on iPhone, Keystore on Android).
- Logos are kept in private storage, not on public links.
No system is perfectly secure. If a breach ever puts your information at real risk, we'll tell you and the authorities as the law requires.
6. How long we keep it
We keep your information while your account is open. When you delete your account, your business and everything in it are deleted from our database immediately and permanently. Copies can remain in our providers' backups for up to 30 days before they are overwritten. Our email provider keeps delivery records of account emails for a limited time.
7. Your choices and rights
- See and correct: most of your information is in the app, where you can change it. For anything else, email us.
- Delete: delete your account in the app (Settings → Delete account), or ask us to.
- Ask questions or withdraw consent: email support@groomworth.com. We'll reply within 30 days.
If you're in Canada and not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada. In Québec, you can also contact the Commission d'accès à l'information. If you're in the United States, you can make the same requests to us by email.
8. If you're a groomer's client
If a groomer uses GroomWorth and you want to see, correct or delete what they recorded about you or your pet, please ask your groomer first, since they control those records. You can also email us, and we'll help.
9. Children
GroomWorth is a business tool for adults. It isn't meant for anyone under 16, and we don't knowingly collect children's information.
10. Changes
If we change this policy, we'll post the new version here and update the date at the top. If a change is significant, we'll also tell you in the app or by email before it takes effect.
11. Contact
GroomWorth · support@groomworth.com